<div class="Survey-page">
<main id="" class="Main " style="">
<section id="" class="section _centered " style=" padding-bottom: 0">
<div class="row " style="">
<div class="col _span-6 " style="">
<div id="" class="Card u-background-green-1 u-color-white _layered _leaf _contentcentered" style="min-height: 440px;">
<div class="Card-body">
<h1 class=" " style="">
Cancellation Survey
</h1>
<a href="#survey" class="button _large _light js-smoothscroll ">
Start
</a>
</div>
</div>
</div>
<div class="col _span-6 " style="padding-top: 3rem">
<div class="responsiveimage-wrapper ">
<img id="" class="responsiveimage _left _mobile-full" alt="Sprout Social Survey" style="max-height: 440px" src="//media.sproutsocial.com/uploads/sad-puppy.jpg" />
</div>
</div>
</div>
<div class="row " style="">
<div class="col _span-12 " style="">
<p id="" class="lead " style="max-width: 40rem;">Thank you for being a Sprout Social customer. We’re sorry to see you go, and we’d love to learn more about what made you cancel your account.</p>
</div>
</div>
</section>
<section id="survey" class="section _centered " style=" ">
<form id="" action="http://cl.exct.net/DEManager.aspx" method="post" class="Form " style="">
<ol class="Survey" style="">
<li class="Question list " style="" role="group">
<div class="row _left ma-auto">
<div class="col _span-2">
<div class="Question-number-wrapper">
<div class="Question-number ">
01
</div>
</div>
</div>
<div class="col _span-8">
<div class="Question-content">
<fieldset role="group" class="Fieldset " style="">
<legend id="" class="" style="">
<p id="" class="lead _large" style="">What made you decide to leave Sprout?</p>
</legend>
<div class="row " style="margin-top: 2rem;">
<div class="col _span-12 Checkboxes _centered" style="">
<div class="Collapsible js-collapsible " id="" style="">
<div class="Collapsible-trigger js-collapsible-trigger">
<div>
<input name="WhyCancel" type="checkbox" value="MissingNetwork" />
<span class="Form-checkbox "></span>
</div>
</div>
<div class="Collapsible-container js-collapsible-container ">
<div>
<fieldset role="group" class="Fieldset " style="">
<legend id="" class="u-text-screenreader" style="">
<p id="" class="lead " style="">Which network or network function were you interested in?</p>
</legend>
<div class="row " style="">
<div class="col _span-6 " style="">
<input name="MissingNetwork" type="checkbox" value="instagram" />
<span class="Form-checkbox "></span>
<input name="MissingNetwork" type="checkbox" value="Snapchat" />
<span class="Form-checkbox "></span>
<input name="MissingNetwork" type="checkbox" value="Other" />
<span class="Form-checkbox "></span>
</div>
<div class="col _span-6 " style="">
<input name="MissingNetwork" type="checkbox" value="Pinterest" />
<span class="Form-checkbox "></span>
<input name="MissingNetwork" type="checkbox" value="YouTube" />
<span class="Form-checkbox "></span>
</div>
</div>
<div class="row " style="">
<div class="col _span-12 " style="">
<textarea id="" name="MissingNetworkText" class="" style=" ;resize: vertical;" placeholder="What would you like to see from this network?" rows="7" aria-label="What would you like to see from this network?"></textarea>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="Collapsible js-collapsible " id="" style="">
<div class="Collapsible-trigger js-collapsible-trigger">
<div>
<input name="WhyCancel" type="checkbox" value="MissingFeature" />
<span class="Form-checkbox "></span>
</div>
</div>
<div class="Collapsible-container js-collapsible-container ">
<div>
<div class="row " style="">
<div class="col _span-12 " style="">
<textarea id="MissingFeature" name="MissingFeatureText" class="" style=" ;resize: vertical;" placeholder="Tell us what was missing." rows="7"></textarea>
</div>
</div>
</div>
</div>
</div>
<div class="Collapsible js-collapsible " id="" style="">
<div class="Collapsible-trigger js-collapsible-trigger">
<div>
<input name="WhyCancel" type="checkbox" value="TooExpensive" />
<span class="Form-checkbox "></span>
</div>
</div>
<div class="Collapsible-container js-collapsible-container ">
<div>
<fieldset role="group" class="Fieldset " style="">
<div class="row " style="">
<div class="col _span-12 " style="">
<input name="TooExpensive" type="checkbox" value="NotEnoughValue" />
<span class="Form-checkbox "></span>
<input name="TooExpensive" type="checkbox" value="CompetitorsAreCheaper" />
<span class="Form-checkbox "></span>
<input name="TooExpensive" type="checkbox" value="BudgetCut" />
<span class="Form-checkbox "></span>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="Collapsible js-collapsible " id="" style="">
<div class="Collapsible-trigger js-collapsible-trigger">
<div>
<input name="WhyCancel" type="checkbox" value="InternalBusinessReason" />
<span class="Form-checkbox "></span>
</div>
</div>
<div class="Collapsible-container js-collapsible-container ">
<div>
<fieldset role="group" class="Fieldset " style="">
<div class="row " style="">
<div class="col _span-12 " style="">
<input name="InternalBusinessReason" type="checkbox" value="BusinessClosing" />
<span class="Form-checkbox "></span>
<input name="InternalBusinessReason" type="checkbox" value="ProjectComplete" />
<span class="Form-checkbox "></span>
<input name="InternalBusinessReason" type="checkbox" value="NewManagement" />
<span class="Form-checkbox "></span>
<input name="InternalBusinessReason" type="checkbox" value="EmployeeTurnover" />
<span class="Form-checkbox "></span>
<input name="InternalBusinessReason" type="checkbox" value="NoLongerFocusingOnSocial" />
<span class="Form-checkbox "></span>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="Collapsible js-collapsible " id="" style="">
<div class="Collapsible-trigger js-collapsible-trigger">
<div>
<input name="WhyCancel" type="checkbox" value="DidNotEnjoySprout" />
<span class="Form-checkbox "></span>
</div>
</div>
<div class="Collapsible-container js-collapsible-container ">
<div>
<fieldset role="group" class="Fieldset " style="">
<div class="row " style="">
<div class="col _span-12 " style="">
<input name="DidNotEnjoySprout" type="checkbox" value="TooBuggy" />
<span class="Form-checkbox "></span>
<input name="DidNotEnjoySprout" type="checkbox" value="SupportInadequate" />
<span class="Form-checkbox "></span>
<input name="DidNotEnjoySprout" type="checkbox" value="NotUsed" />
<span class="Form-checkbox "></span>
<input name="DidNotEnjoySprout" type="checkbox" value="IneffectiveProduct" />
<span class="Form-checkbox "></span>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="Collapsible js-collapsible " id="" style="">
<div class="Collapsible-trigger js-collapsible-trigger">
<div>
<input name="WhyCancel" type="checkbox" value="HeadedToCompetitor" />
<span class="Form-checkbox "></span>
</div>
</div>
<div class="Collapsible-container js-collapsible-container ">
<div>
<fieldset role="group" class="Fieldset " style="">
<div class="row " style="">
<div class="col _span-12 " style="">
<textarea id="" name="HeadedToCompetitorText" class="" style=" ;resize: vertical;" placeholder="Which competitor?" rows="7"></textarea>
</div>
</div>
</fieldset>
</div>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
</li>
<li class="Question list _no-line" style="" role="group">
<div class="row _left ma-auto">
<div class="col _span-2">
<div class="Question-number-wrapper">
<div class="Question-number ">
02
</div>
</div>
</div>
<div class="col _span-8">
<div class="Question-content">
<label id="" class="" style="">
<p id="" class="lead _large" style="">Is there anything we can do to keep your business?</p>
<textarea
id=""
name="HowToKeepYourBusinessText"
class=""
style="margin-top: 2rem ;resize: vertical;"
placeholder="Please tell us what we could do to keep your business."
rows="7"
></textarea>
</label>
</div>
</div>
</div>
</li>
</ol>
<div class="row " style="margin: auto">
<div class="col _span-12 " style="">
<input type="hidden" name="_clientID" value="7225729" />
<input type="hidden" name="_deExternalKey" value="Cancellation_Survey" />
<input type="hidden" name="_action" value="add" />
<input type="hidden" name="_returnXML" value="0" />
<input type="hidden" name="_successURL" value="http://cloud.email.sproutsocial.com/cancellationsurveythankyou" />
<input type="hidden" name="_errorURL" value="http://pub.s7.exacttarget.com/ngjqzcka3xz" />
<input type="hidden" name="EmailAddress" value="%%emailaddr%%" />
<input type="hidden" name="SubscriberKey" value="%%_subscriberkey%%" />
<button class="button _large _submit " type="submit">
Submit
</button>
</div>
</div>
</form>
</section>
</main>
</div>
<div class="Survey-page">
{{> @children}}
</div>
{
"children": [
{
"component": "main",
"context": {
"children": [
{
"component": "section",
"context": {
"modifier": "_centered",
"style": "padding-bottom: 0",
"children": [
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 6,
"children": [
{
"component": "card",
"context": {
"modifier": "u-background-green-1 u-color-white _layered _leaf _contentcentered",
"style": "min-height: 440px;",
"children": [
{
"component": "heading",
"context": {
"level": 1,
"text": "Cancellation Survey"
}
},
{
"component": "button",
"context": {
"modifier": "_large _light js-smoothscroll",
"href": "#survey",
"text": "Start"
}
}
]
}
}
]
}
},
{
"component": "column",
"context": {
"span": 6,
"style": "padding-top: 3rem",
"children": [
{
"component": "image",
"context": {
"alt": "Sprout Social Survey",
"responsive": true,
"clearMobileMargin": true,
"modifier": "_left _mobile-full",
"style": "max-height: 440px",
"src": "//media.sproutsocial.com/uploads/sad-puppy.jpg"
}
}
]
}
}
]
}
},
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 12,
"children": [
{
"component": "lead",
"context": {
"text": "Thank you for being a Sprout Social customer. We’re sorry to see you go, and we’d love to learn more about what made you cancel your account.",
"style": "max-width: 40rem;"
}
}
]
}
}
]
}
}
]
}
},
{
"component": "section",
"context": {
"id": "survey",
"modifier": "_centered",
"children": [
{
"component": "form",
"context": {
"action": "http://cl.exct.net/DEManager.aspx",
"method": "post",
"children": [
{
"component": "ol",
"context": {
"modifier": "Survey",
"children": [
{
"component": "question",
"context": {
"number": "01",
"children": [
{
"component": "fieldset",
"context": {
"children": [
{
"component": "legend",
"context": {
"children": [
{
"component": "lead",
"context": {
"modifier": "_large",
"text": "What made you decide to leave Sprout?"
}
}
]
}
},
{
"component": "row",
"context": {
"style": "margin-top: 2rem;",
"children": [
{
"component": "column",
"context": {
"span": 12,
"modifier": "Checkboxes _centered",
"children": [
{
"component": "collapsible",
"context": {
"trigger": [
{
"component": "checkbox",
"context": {
"name": "WhyCancel",
"labelText": "It’s missing a network or network function I need:",
"value": "MissingNetwork"
}
}
],
"container": [
{
"component": "fieldset",
"context": {
"ariaLabel": "It’s missing a network or network function I need:",
"children": [
{
"component": "legend",
"context": {
"modifier": "u-text-screenreader",
"children": [
{
"component": "lead",
"context": {
"text": "Which network or network function were you interested in?"
}
}
]
}
},
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 6,
"children": [
{
"component": "checkbox",
"context": {
"name": "MissingNetwork",
"labelText": "Instagram",
"value": "instagram"
}
},
{
"component": "checkbox",
"context": {
"name": "MissingNetwork",
"labelText": "Snapchat",
"value": "Snapchat"
}
},
{
"component": "checkbox",
"context": {
"name": "MissingNetwork",
"labelText": "Other",
"value": "Other"
}
}
]
}
},
{
"component": "column",
"context": {
"span": 6,
"children": [
{
"component": "checkbox",
"context": {
"name": "MissingNetwork",
"labelText": "Pinterest",
"value": "Pinterest"
}
},
{
"component": "checkbox",
"context": {
"name": "MissingNetwork",
"labelText": "YouTube",
"value": "YouTube"
}
}
]
}
}
]
}
},
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 12,
"children": [
{
"component": "textarea",
"context": {
"resize": "vertical",
"rows": 7,
"name": "MissingNetworkText",
"placeholder": "What would you like to see from this network?",
"ariaLabel": "What would you like to see from this network?"
}
}
]
}
}
]
}
}
]
}
}
]
}
},
{
"component": "collapsible",
"context": {
"trigger": [
{
"component": "checkbox",
"context": {
"name": "WhyCancel",
"labelText": "It’s missing a feature I need:",
"value": "MissingFeature"
}
}
],
"container": [
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 12,
"children": [
{
"component": "textarea",
"context": {
"id": "MissingFeature",
"resize": "vertical",
"rows": 7,
"name": "MissingFeatureText",
"placeholder": "Tell us what was missing.",
"labelText": "It’s missing a feature I need:",
"labelTextModifier": "u-text-screenreader"
}
}
]
}
}
]
}
}
]
}
},
{
"component": "collapsible",
"context": {
"trigger": [
{
"component": "checkbox",
"context": {
"name": "WhyCancel",
"labelText": "It’s too expensive:",
"value": "TooExpensive"
}
}
],
"container": [
{
"component": "fieldset",
"context": {
"ariaLabel": "It’s too expensive:",
"children": [
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 12,
"children": [
{
"component": "checkbox",
"context": {
"name": "TooExpensive",
"modifier": null,
"labelText": "I don’t get enough value for what I pay",
"value": "NotEnoughValue"
}
},
{
"component": "checkbox",
"context": {
"name": "TooExpensive",
"modifier": null,
"labelText": "Competitors offer similar products for cheaper",
"value": "CompetitorsAreCheaper"
}
},
{
"component": "checkbox",
"context": {
"name": "TooExpensive",
"modifier": null,
"labelText": "My budget was cut",
"value": "BudgetCut"
}
}
]
}
}
]
}
}
]
}
}
]
}
},
{
"component": "collapsible",
"context": {
"trigger": [
{
"component": "checkbox",
"context": {
"name": "WhyCancel",
"labelText": "Internal business reasons:",
"value": "InternalBusinessReason"
}
}
],
"container": [
{
"component": "fieldset",
"context": {
"ariaLabel": "Internal business reasons:",
"children": [
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 12,
"children": [
{
"component": "checkbox",
"context": {
"name": "InternalBusinessReason",
"labelText": "Business is closing",
"value": "BusinessClosing"
}
},
{
"component": "checkbox",
"context": {
"name": "InternalBusinessReason",
"labelText": "Client engagement/project is complete",
"value": "ProjectComplete"
}
},
{
"component": "checkbox",
"context": {
"name": "InternalBusinessReason",
"labelText": "New management",
"value": "NewManagement"
}
},
{
"component": "checkbox",
"context": {
"name": "InternalBusinessReason",
"labelText": "Employee turnover",
"value": "EmployeeTurnover"
}
},
{
"component": "checkbox",
"context": {
"name": "InternalBusinessReason",
"labelText": "We’re no longer focusing on social media",
"value": "NoLongerFocusingOnSocial"
}
}
]
}
}
]
}
}
]
}
}
]
}
},
{
"component": "collapsible",
"context": {
"trigger": [
{
"component": "checkbox",
"context": {
"name": "WhyCancel",
"labelText": "I didn’t enjoy my Sprout experience:",
"value": "DidNotEnjoySprout"
}
}
],
"container": [
{
"component": "fieldset",
"context": {
"ariaLabel": "I didn’t enjoy my Sprout experience:",
"children": [
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 12,
"children": [
{
"component": "checkbox",
"context": {
"name": "DidNotEnjoySprout",
"labelText": "It was too buggy",
"value": "TooBuggy"
}
},
{
"component": "checkbox",
"context": {
"name": "DidNotEnjoySprout",
"labelText": "Support was inadequate",
"value": "SupportInadequate"
}
},
{
"component": "checkbox",
"context": {
"name": "DidNotEnjoySprout",
"labelText": "We couldn’t get anyone to use it",
"value": "NotUsed"
}
},
{
"component": "checkbox",
"context": {
"name": "DidNotEnjoySprout",
"labelText": "The product was ineffective:",
"value": "IneffectiveProduct"
}
}
]
}
}
]
}
}
]
}
}
]
}
},
{
"component": "collapsible",
"context": {
"trigger": [
{
"component": "checkbox",
"context": {
"name": "WhyCancel",
"labelText": "We’re headed to a competitor",
"value": "HeadedToCompetitor"
}
}
],
"container": [
{
"component": "fieldset",
"context": {
"ariaLabel": "We’re headed to a competitor",
"children": [
{
"component": "row",
"context": {
"children": [
{
"component": "column",
"context": {
"span": 12,
"children": [
{
"component": "textarea",
"context": {
"resize": "vertical",
"rows": 7,
"name": "HeadedToCompetitorText",
"placeholder": "Which competitor?",
"labelText": "Tell us which competitor you chose.",
"labelTextModifier": "u-text-screenreader"
}
}
]
}
}
]
}
}
]
}
}
]
}
}
]
}
}
]
}
}
]
}
}
]
}
},
{
"component": "question",
"context": {
"number": "02",
"modifier": "_no-line",
"children": [
{
"component": "label",
"context": {
"children": [
{
"component": "lead",
"context": {
"modifier": "_large",
"text": "Is there anything we can do to keep your business?"
}
},
{
"component": "textarea",
"context": {
"style": "margin-top: 2rem",
"resize": "vertical",
"rows": 7,
"name": "HowToKeepYourBusinessText",
"placeholder": "Please tell us what we could do to keep your business."
}
}
]
}
}
]
}
}
]
}
},
{
"component": "row",
"context": {
"style": "margin: auto",
"children": [
{
"component": "column",
"context": {
"span": 12,
"children": [
{
"component": "html",
"context": {
"content": "\n <input type=\"hidden\" name=\"_clientID\" value=\"7225729\" />\n <input type=\"hidden\" name=\"_deExternalKey\" value=\"Cancellation_Survey\" />\n <input type=\"hidden\" name=\"_action\" value=\"add\" />\n <input type=\"hidden\" name=\"_returnXML\" value=\"0\" />\n <input type=\"hidden\" name=\"_successURL\" value=\"http://cloud.email.sproutsocial.com/cancellationsurveythankyou\" />\n <input type=\"hidden\" name=\"_errorURL\" value=\"http://pub.s7.exacttarget.com/ngjqzcka3xz\" />\n <input type=\"hidden\" name=\"EmailAddress\" value=\"%%emailaddr%%\" />\n <input type=\"hidden\" name=\"SubscriberKey\" value=\"%%_subscriberkey%%\" />"
}
},
{
"component": "button",
"context": {
"type": "submit",
"modifier": "_large _submit",
"text": "Submit"
}
}
]
}
}
]
}
}
]
}
}
]
}
}
]
}
}
]
}
@import "../../Axioms";
@import "../../themes/Depth";
@import "../Question/Question";
@import "../../molecules/Collapsible/Collapsible";
.Survey {
@include unstyled-list;
.Collapsible-container > div {
padding: 1rem 2rem 3rem;
}
}
There are no notes for this item.